Privacy policy

Privacy Policy

Last updated: September 27, 2024

This Privacy Policy describes how Platypus Food Trailers (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from platypusfoodtrailers.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details: Your name, address, phone number, and email.
• Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: Username, password, and security questions for account security purposes.
• Customer support information: Any information you choose to include in communications with us.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). This may include device information, browser information, IP address, and other details regarding your interaction with the Site. We may use cookies, pixels, and similar technologies to collect this data.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, such as:

• Payment processors (e.g., bank account or credit card information) to process payments and fulfill orders.
• Service providers such as Shopify that power our store and assist with technical and data-related tasks.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

• Providing Products and Services: We use your personal information to process payments, fulfill orders, manage your account, facilitate shipping, and handle returns and exchanges.
• Marketing and Advertising: We may use your personal information to send you marketing communications about our products and services, unless you opt out of receiving these communications.
• Security and Fraud Prevention: We use your information to detect fraudulent or malicious activity and ensure account security.
• Communicating with You: We use your personal information to provide customer support and enhance our Services.

Cookies

We use cookies to enhance your experience on the Site. Cookies help us to remember your preferences and understand how you interact with our Services. You can manage or block cookies using your browser settings, but this may affect your experience using the Site.

For more details on the cookies used by Shopify, see Shopify's Cookie Policy.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

• With vendors or third-party service providers: For payment processing, fulfillment, and other services on our behalf.
• Business and marketing partners: To deliver targeted services and advertisements to you.
• Legal and regulatory reasons: To comply with legal obligations or protect our rights and the rights of our users.

We do not sell or share your sensitive personal information.

Third-Party Websites and Links

Our Site may include links to third-party websites. We are not responsible for the privacy or security practices of these third-party sites. We encourage you to review their privacy policies.

Children's Data

Our Services are not intended for children, and we do not knowingly collect information from children. If we learn that a child has provided us with personal information, we will delete that information as required by law.

Security and Retention of Your Information

We take reasonable steps to protect your personal information, but no security measure is completely infallible. We recommend safeguarding your account credentials and being cautious when transmitting sensitive information. We retain personal information for as long as necessary to provide our Services, comply with legal obligations, and resolve disputes.

Your Rights

Under Australian privacy laws, you have the right to:

• Access your personal information.
• Correct inaccurate personal information.
• Delete your personal information under certain conditions.
• Object to certain processing activities, such as direct marketing.
• Manage communication preferences by unsubscribing from marketing emails.

You can exercise these rights by contacting us at Info@platypusfoodtrailers.com.au.

Contact

If you have any questions about our privacy practices or would like to exercise your rights, please contact us at:

Platypus Food Trailers
Email: Info@platypusfoodtrailers.com.au
Address: 122 Lang Rd, Moore Park NSW 2021, Australia
Phone: +61 413 829 565

This Privacy Policy applies to users in Australia.